Go into your local shop, restaurant, supermarket or shopping centre and spend 15 minutes observing an employees responses to customer.

Write a short blog on chatter of what you observed if it was a good experience or a bad experience and your key learning takeaway from the experience.

Go into your local shop, restaurant, supermarket or shopping centre and take the role of a difficult customer.

Experience how the staff treated you - were they helpful? did they care? was there anything they did over and beyond to improve your experience?

Join the group on chatter and discuss what you need to be doing in your business to improve the customers experience.