LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 LEVEL 7
CONTRACT FULFILMENT Contract Fulfilment Manager
REMOTE TECHNICAL SUPPORT Helpline
PREVENTIVE MAINTENANCE Scheduled inspection
Scheduled maintenance
Predefined parts
Condition based parts
TRAINING Operator training
Maintenance training
CORRECTIVE MAINTENANCE On-site repairs and troubleshooting
Run-to-failure parts
EXPERT SERVICES Performance optimization
Stock optimization
Production optimization
Technical expert as on-site manager
ADD-ON SERVICES Synexio Monitor
Training
Helpline: extended availability & reaction time
On-site troubleshooting: response time
Warranty extension for new equipment
Production support
SERVICE AGREEMENTS | 13
