Level 4.
Customer Buy new equipment
INCLUDED IN NEW EQUIPMENT OFFER YEAR 1 YEAR 2 YEAR 3
CONTRACT FULFILMENT Contract Fulfilment Manager
REMOTE SERVICE Helpline
PREVENTIVE MAINTENANCE Scheduled inspection
Scheduled maintenance
Predefined parts
Condition based parts
TRAINING Operator training
ADD-ON SERVICES Synexio Uptime
Onboarding Training
Recommended Parts Inventory
Helpline: extended availability & fast reaction time
On-site troubleshooting: response time
Warranty extension for new equipment
Production support after SOP
Example of a Service Agreement for your new equipment.
20 | SERVICE AGREEMENTS
