Ensure a continuous improvement approach

We consult the members of a Shareholders e-Advisory Committee for their opinion on our different communication channels via an on-line platform and in face-to-face meetings (at least twice a year*).

Every year, we send a satisfaction survey to all our shareholders who are subscribers to our financial communications by e-mail, to evaluate the quality of our services.

Since 2010, the Individual Shareholder Relations Department is certified ISO 9001: 2015.

Provide you with quality communication

Transparency and equal treatment for all our shareholders are the principles that guide our actions. We make sure that you are regularly informed, with a preference for digital media to reduce our carbon footprint: > Useful information is posted online at

totalenergies.com under the heading investors . > Three times a year, we produce the Shareholders

Newsletter, an open-access publication available on totalenergies.com and sent out in digital format if we have your e-mail address in our records.

> We send you 7 or 8 Webzines per year when we have your e-mail address in our records, to keep you informed of the latest news in the Company.

> Every year, we publish the Shareholder s Guide which covers all the information you need to know when you are a TotalEnergies shareholder.

> We publish posts on the Company s major financial events (Annual results, Annual Shareholders Meeting and Investor Day) on Twitter and LinkedIn.

We make sure that all your queries and our written answers to you are traceable, in compliance with legislation on the protection and confidentiality of your personal data.

*Current health context permitting

Shareholder s Guide I Issue 2021