Ensure a continuous

improvement approach

• We consult the members of a Shareholders’ Advisory

Committee for their opinion on our different communi-

cation channels during face-to-face meetings (at least

twice a year).

• Every two years, we send a satisfaction survey to all

our shareholders who are subscribers to our financial

communications by e-mail, to evaluate the quality of

our services.

• Since 2010, the Individual Shareholder Relations

Department is certified ISO 9001: 2015.

Provide you with quality

communication

• Transparency and equal treatment for all our shareholders

are the principles that guide our actions. We make sure

that you are regularly informed, with a preference for

digital media to reduce our carbon footprint:

> Useful information is posted online at totalenergies.com

under the heading ‘investors’.

> Three times a year, we produce the Shareholders’

Newsletter, an open-access publication available on

totalenergies.com and sent out in digital format if we

have your e-mail address in our records.

> We send you between 6 and 8 Webzines per year when

we have your e-mail address in our records, to keep you

informed of the latest news in the Company.

> Every year, we publish the Shareholder’s Guide which

covers all the information you need to know when you

are a TotalEnergies shareholder.

We make sure that all your queries and our written

answers to you are traceable in compliance with

legislation on the protection and confidentiality of your

personal data