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Every room is different Each John Lewis bedroom and home office is made to order. When your estimate is produced it is your responsibility to ensure that the information and specification it contains meets your requirements.

Natural materials Furniture that uses wood components or wood veneers will display natural grain and colour characteristics that may vary from what is featured in showroom displays and photographs. We cannot supply specially matched components.

Building work If you need sockets or radiators moving or any building work that needs to be carried out as part of your project, this must be complete before we can start your installation. This work is your responsibility.

Timescales As each room is only manufactured for each customer, we do not begin making your furniture until after the surveyor has visited you and you have checked the order is as you would like. Depending on which range you choose, this will usually take 6-8 weeks. A guideline time will be given to you at the time of purchase.

Preparing for installation In order to make your installation as simple and easy as possible, the room to be fitted should be clear of your current furniture. Please ensure that the pathway to your room is also clear.

It is inevitable that some disruption will occur whilst we are fitting your new room. However, our installers will keep your room as tidy as possible.

Fitting and delivery Your room will be delivered and fitted by one of our experienced installers. The furniture will sometimes be delivered direct to your home prior to installation. This applies to selected postcodes and you will be notified in advanced if this is the case.

Payment We require a 20% non refundable deposit on acceptance of our estimate. The balance will be payable 15 working days prior to installation.

We accept payment by Maestro, Visa, Mastercard or cash. Prices are valid for 28 days from the date shown on your estimate.

If you have any further queries about your service or require a full set of our conditions of sale, please contact your local John Lewis Store.

Interest free credit Terms and Conditions for Interest Free Credit 0% representative APR subject to status. To qualify for the Interest Free Credit you need to spend a minimum of £1,000 (up to a maximum of £25,000). Repayments are monthly and repayment periods are 1 year for purchases from £1,000 to £2,999 or your choice of either 1 year or 2 years for purchases of £3,000 or more.

Interest free credit is only available in store on indoor and outdoor furniture, floor coverings, curtains, poles and blinds with a minimum deposit of 10% required and on fitted bedrooms, bathrooms, kitchens and shutters with a minimum deposit of 20% required. Offer excludes nursery furniture. ID may be required for the loan application and acceptance is subject to status. John Lewis Plc, 171 Victoria Street London SW1E 5NN, is a Credit Broker (regulated by the Financial Conduct Authority licence number 515731) for the purpose of introducing

the credit provided by the lender Hitachi Capital (UK) Plc trading as Hitachi Capital Consumer Finance (HCCF), 2 Apex View, Leeds, LS11 9BH. (HCCF are regulated by the Financial Conduct Authority number 449753). John Lewis do not receive a commission from HCCF and do not have arrangements with any other lenders in relation to the Interest Free Credit.

Prices Prices will be notified at the time of ordering. This publication supersedes all previous Fitted Bedroom / Home Office publications and is valid from August 2018 until our next Fitted Bedroom / Home Office publication.

Colours and designs Due to the photography and printing process some colours may not be a true representation of the product. Please see sample for actual colour. It may be necessary for us to change product specification without prior notice.

10 year guarantee All John Lewis bedroom furniture shown in this brochure comes with a 10 year guarantee.

For a full copy of our guarantee, please contact your local John Lewis store.

Our conditions of sale have been designed to help ensure the planning and fitting of your new room goes as smoothly as possible.

Conditions of sale