15ABOUT OUR COOLERS & VENDORS

THE BALL IS IN OUR COURT!

Ensure that the transport operator has access to the space on the day of delivery (for a delivery at the 1st appointment) and that the contract signatory will be present on the day of delivery (no leave or closure for works during the 2 weeks that follow signature).

Explain how the EMS (energy saver) works. On some models, there is a learning cycle of 2 weeks on the system. If the display does not turn off in this time, it is not a breakdown. After these 2 weeks, if lighting turns off after usage hours, this is normal.

Provide instructions in case of breakdown

Supply your customer with the account and/ or machine number found inside or on the back of the equipment.

Advise that they need to call our contact centre on 01908 822228 with their machine number or CCEP account.

HAVE YOU THOUGHT OF EVERYTHING?