09COLD DRINK OPERATIONS

METICULOUSNESS, EXPERTISE AND PASSION: OUR STRENGTHS AT YOUR SERVICE!

IN THE EVENT OF A BREAKDOWN:

QUICK RESPONSE TIME:

less than 34 hours on average for our equipment

(in line with our commitments).

EFFECTIVE ACTION:

82% of equipment breakdowns resolved

at the 1st service call.

A UNIQUE TELEFIX TEAM WITH THE CAPACITY TO

RESOLVE EQUIPMENT BREAKDOWNS BY PHONE:

25% of requests resolved.

ALWAYS THE RIGHT PART,

thanks to comprehensive van stocks,

and a spare parts store.

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QUALITY AT THE HEART OF EVERYTHING WE DO

ISO 9001, ISO 14001 and

OHSAS 18001 certification

of our Operation Centre in

Milton Keynes, a guarantee

of reliability and excellence.

Overall CCEP 2021 customer

satisfaction score of 8,7/10 for the installation of coolers

and vendors (based on 153

questionnaires) and 8,9/10 for reactive maintenance (based

on 519 questionnaires).