09COLD DRINK OPERATIONS
METICULOUSNESS, EXPERTISE AND PASSION: OUR STRENGTHS AT YOUR SERVICE!
IN THE EVENT OF A BREAKDOWN:
QUICK RESPONSE TIME:
less than 34 hours on average for our equipment
(in line with our commitments).
EFFECTIVE ACTION:
82% of equipment breakdowns resolved
at the 1st service call.
A UNIQUE TELEFIX TEAM WITH THE CAPACITY TO
RESOLVE EQUIPMENT BREAKDOWNS BY PHONE:
25% of requests resolved.
ALWAYS THE RIGHT PART,
thanks to comprehensive van stocks,
and a spare parts store.
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QUALITY AT THE HEART OF EVERYTHING WE DO
ISO 9001, ISO 14001 and
OHSAS 18001 certification
of our Operation Centre in
Milton Keynes, a guarantee
of reliability and excellence.
Overall CCEP 2021 customer
satisfaction score of 8,7/10 for the installation of coolers
and vendors (based on 153
questionnaires) and 8,9/10 for reactive maintenance (based
on 519 questionnaires).