How to listen... Building trust means better listening. When you really listen to someone it can have great results. You can:
Ask the right questions
Understand each other better
Identify priorities and motivations
Anticipate issues before they become problems
Make the other person feel valued
Listening is an art, a skill and a discipline. It s more difficult than we imagine! The best listeners:
Focus fully on the speaker
Follow up with questions
Know when to stay silent
Withhold judgement
Listen to feelings as well as facts
Make the other person feel valued
Reading non-verbal
communication Repetition
Contradiction Substitution Accentuation
Moderation
Click here for an exercise you can try to practice active listening
Note
Try it
