Quiz

Tips for responding to aggressive behaviour

Depersonalise their behaviour

Demonstrate active listening

Ask questions to clarify the issue Let them vent

Show empathy and concern

Avoid mirroring their behaviour

Use neutral language

Formalise your communications

Keep your emotions under

control

Defuse with appropriate

humour

I was anxious and alone in class at the start, But your calm aura quietens the storm Inside my heart.

Slowly, I Rise

I ask my stupid questions, And you answer. You re kind. I unjumble the thoughts tangled in my messy mind. I email lengthy messages Probably taking too much of your time. But you understand I need time to be understood. Communications, Discussions, About the same things, More times than I should.

Still you follow up, You remember, Checking that I m good.

I can Rise.

When I was about to quit. When I was drowning, trying to survive. As life became what it is. You made me believe I could thrive.

As the doubt begins to fade and somehow I begin to believe You make me feel capable like I have the skill to achieve.

I know I can Rise.

I had that teacher A mentor, A supporter, An ally An advocate

A person, In my corner Who without, I would not be here today Today, years later to say

And Still I Rise

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And I rise UEL student