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METICULOUSNESS, EXPERTISE AND PASSION: OUR STRENGTHS AT YOUR SERVICE!

IN THE EVENT OF A BREAKDOWN:

QUICK RESPONSE TIME: less than 32 hours on average for our equipment (in line with our commitments).

EFFECTIVE ACTION: 85% of equipment breakdowns resolved at the 1st service call.

A UNIQUE “TELEFIX” TEAM WITH THE CAPACITY TO RESOLVE EQUIPMENT BREAKDOWNS BY PHONE, OR USING TOOLS LIKE SIGTHCALL & NOCTIS: 25% of requests resolved.

ALWAYS THE RIGHT PART, thanks to comprehensive van stocks, and a spare parts store.

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QUALITY AT THE HEART OF EVERYTHING WE DO

ISO 9001, ISO 14001 and OHSAS 18001 certification of our Operation Centre in Milton Keynes, a guarantee of reliability and excellence.

Overall CCEP 2021 customer satisfaction score of 8.9/10 for the installation of coolers and vendors (based on 272 questionnaires) and 9.1/10 for reactive maintenance (based on 1 654 questionnaires).

COLD DRINK OPERATIONS