Annual report 31 FM Logistic 2021/22

pick-up stations . C I T Y C E N T R E S City corners: coming soon to Paris. FM Logistic is preparing to launch its first branded city corners in Paris. This first installation will test the format in a busy area of the city centre where home deliveries are problematic. Residents will then be able to collect their orders at any time or day of the week, including late at night. They will also be able to use the same facility to return unsuitable products. Once again, the city corner solution will make it possible to collect all types and sizes of parcel, including food deliveries. The concept gives all retailers the opportunity to offer a completely new channel for deliveries of their products. It

MORE ABOUT IT The critical

importance of delivery

Delivery is an integral part of the online shopping

experience. According to the MetaPack 2022 e-commerce

delivery benchmark survey which interviewed 6,000 consumers, the top three buying criteria are costs, speed and convenience,

with ease of return, tracking and environmental concerns trailing far behind. 56% of the

consumers surveyed would prefer to wait longer for their

delivery than pay extra to offset carbon emissions. More

environmentally friendly, out-of-home delivery options

appeal to almost one third of online shoppers, if it is

cheaper than home delivery.

will also be available to traditional shops, including food retailers, because the various lockdowns of recent years have shown that click-and-collect is no longer exclusive to major retailers. The same format could even be used for person-to-person sales. ◆

56 % of online stores in the 27-state EU offer

customers the option to collect orders from an out-of-store collection point, and that

percentage continues to increase. (2021 European E-commerce Report)

FRANCE. Automated collection lockers make life easier for customers at the Vélizy 2 shopping centre

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