Annual report 40 FM Logistic 2021/22

CÉCILE CLOAREC Human resources,

communication & sustainable development director

INCLUSIVITY. Attracting the best talents, training future managers, creating a learning culture, safeguarding health and safety and providing a stimulating working environment Human resources management is a key lever for transformation.

Skills transformation is central to our strategy. We have twin challen- ges: increasing our operational performance and responding to changes in supply chains. Our customers trust us to take full control of complex projects, and to do that we must have an integrated overview of the supply chain and expertise in applying the latest knowledge available, especially in terms of sustainable development. FM University continues to put a huge amount of effort into training. The second major trend of 2021 was the step up to a more detailed level of HR data analysis, which now makes it possible

for our logistics platform managers to access new productivity indicators. We re also in the process of rolling out new recruitment software, which will help us to manage our applicant talent pools more dynamically. That s an essential asset in today s very tight labour market. We need to control our processes and costs very carefully in what remains a very uncertain economic environment. Throughout the year, in which Covid-19 remained a very real threat, we continued to pay particularly close attention to the health and well-being of our people by enhancing our

occupational risk prevention policy.