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Leak response What to do if Escape of Water occurs

01 Turn off the water and contact your insurer immediately

02 Take photos of the loss; clear and detailed and keep any damaged fittings/parts

03 The Insurer may instruct a preferred supplier to help trace and access a leak or reinstate the water damage, or, if the damage is significant/ the property uninhabitable, may appoint a loss adjuster to manage the claim on its behalf.

04 Provide estimates for repair (where requested) and final accounts to ensure prompt payment

Loss adjusters, if appointed, can make a real difference if this is within the first 24 hours.

Escape of Water: minimising disruption