A performance plan exceeding expectations - In 2020, the Group continued to roll out its new organisation, tailored for the success of its strategic and commercial objectives.

Launched in 2019 under the Organisation and Performance section of the Strategic Plan, and based on deploying a culture of operational excellence on the ground, taking action to reduce environmental impact and supporting local teams through the transformation, the SPOT 2023 programme involves over 2,000 employees in the field or the themed working groups responsible for its management.

The speed of its deployment and the level of performance shown by the first results collected has enabled us to raise the 2023 annual savings target from 1 billion to 1.2 billion, which will contribute significantly to increasing investment in research, innovation and the digital transition, as well as continuing the reduction in the carbon footprint of the Group s activities.

326 million in additional performance savings at the end of 2020

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3 centres of excellence (Marketing; Skills and Performance; Digital and Innovation) supporting the operational BUs

Our performance plan has exceeded our expectations.

It has affected all our operational processes, from quality of service to customers and supply chain relationships. We

have already witnessed the benefits in terms of our cashflow: we significantly

reduced our working capital requirement in 2020, while paying our suppliers more

rapidly.

Julian Waldron, Group Chief Financial Officer

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