MANAGING UNDERPERFORMANCE

Managing performance isn t always rosy. A crucial part of your role as a people manager is supporting and managing direct reports when their performance has slipped and isn t meeting expectations.

It s important to understand why performance is below agreed objectives is performance slipping because of something in their control or are they unable to deliver the objectives of the role due to a lack of capability? The common phrase for this is can t vs. won t . Understanding which of these is at the root of the underperformance helps you support your direct report back to full performance in the most appropriate way.

Click to go to HR Connect and find the Performance Improvement policy. Who can help you?

BEFORE THE REVIEW: UNDERPERFORMANCE CHECKLIST

Establish strong colleague relationships

Clearly explain performance expectations

Provide informal feedback between reviews

Collect specific examples

Click to read

the Feedback fluidbook