SYMPTOM PROBABLE CAUSE(S)ACTION TO BE UNDERTAKEN

SIMEOX no longer starts at all, the

orange light does not illuminate

1- Defective power supply

2- Power cord damaged

3- Possible failure of SIMEOX electronics

1- Check the power supply is functioning

correctly

2- Disconnect SIMEOX from the mains and

check the power supply cord.

3- If the symptom persists: possible failure

of the SIMEOX electronics

Contact PHYSIO-ASSIST or an approved

centre

SIMEOX starts but stops unexpectedly

Inappropriate power supply: SIMEOX is

intended to operate with a power supply

that conforms to standards, in the case of

a power supply that does not conform to

standards, or in the event of repeated short

power outages, SIMEOX switches to “safety”

mode. Wait a few minutes and try again.

Have your power supply checked by a

specialist.

If the supply complies with European

standards, and the symptom persists:

possible failure of the SIMEOX electronics.

Contact PHYSIO-ASSIST or an approved

centre

Compressor noise as soon as it is

turned on

Failure of the SIMEOX electronics

Contact PHYSIO-ASSIST or an approved

centre

SIMEOX does not recognise the

PHYSIO-ASSIST expiratory kits

The consumable is no longer usable: try with

a new consumable.

If the symptom persists: possible failure of

the SIMEOX electronics

Contact PHYSIO-ASSIST or an approved

centre

SIMEOX seems to operate but no

negative pressure pulse output

Internal failure of SIMEOX (electronics,

compressor, etc.)

Contact PHYSIO-ASSIST or an approved

centre

SIMEOX operates but the operating

noise is irregular and loud

Internal failure of SIMEOX (electronics,

compressor, etc.)

Contact PHYSIO-ASSIST or an approved

centre

SIMEOX no longer responds to the

remote control.

It is impossible to pair SIMEOX and the

remote control.

Replace the remote control battery.

If the symptom persists: possible failure of

the SIMEOX electronics or of the remote

control.

Contact PHYSIO-ASSIST or an approved

centre

When checking the lights on starting

the device, one light does not

illuminate

Control pad needs to be replaced

Contact PHYSIO-ASSIST or an approved

centre

In the event of malfunction, the user can however carry out simple manipulations to confirm that the fault is indeed

attributable to SIMEOX.

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