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CONTENTS
21 TAKING ACTION / MEDIATION
ACTIVITY IN 2023
22 Excellent results despite an unprecedented
surge in disputes
28 PROPOSING RECOMMENDATIONS
29 Recommendations followed in 2023
30 Recommendations related to the crisis
33 Choosing the right energy supply of fer
34 NEWS
04 Highlights of 2023
06 2023, a record year?
07 The 8 values of Mediation
08 The unwavering commitment of the
Ombudsmans team
10 A look back at 2023 with JeanPierre Hervé
Ombudsman for the ENGIE Group
12 The legal framework for Mediation
14 The Ombudsmans resources
15 The Ombudsmans ecosystem
16 A f lexible approach to amicable settlement
17 COPING 2023 AN UNPRECEDENTED
CRISIS CONTEXT
18 2023 Ombudsman for the ENGIE Group feels
the full impact of the crisis
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