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CONTENTS

21 TAKING ACTION / MEDIATION

ACTIVITY IN 2023

22 Excellent results despite an unprecedented

surge in disputes

28 PROPOSING RECOMMENDATIONS

29 Recommendations followed in 2023

30 Recommendations related to the crisis

33 Choosing the right energy supply of fer

34 NEWS

04 Highlights of 2023

06 2023, a record year?

07 The 8 values of Mediation

08 The unwavering commitment of the

Ombudsmans team

10 A look back at 2023 with JeanPierre Hervé

Ombudsman for the ENGIE Group

12 The legal framework for Mediation

14 The Ombudsmans resources

15 The Ombudsmans ecosystem

16 A f lexible approach to amicable settlement

17 COPING 2023 AN UNPRECEDENTED

CRISIS CONTEXT

18 2023 Ombudsman for the ENGIE Group feels

the full impact of the crisis

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