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The consumer Ombudsman for the ENGIE Group 2023 report
36
NEWS
average acceptance
rate for mediations
in the Club
90
The Mediation Club
in f igures (2022)
MEDIATIONS HANDLED
BY 2022
50,000
by institutional
mediators
73,000
by consumer
mediators
Signif icant
growth:
87,000 mediations in 2019
123,000
The Club of public services
Mediators (CMSP)
The CMSP is the guarantor of high professional and ethical standards,
an open forum for exchange and ref lection, rich in the diversity of its
practices, an information centre and a training centre for its members.
Jean-Pierre Hervé is Vice-Chairman in charge of the website and relations
with consumer associations. He is also secretary of this association,
registered under France’s 1901 law.
Established on April 1, 2002, it now has
31 ombudsmen from a variety of organ-
isations, plus a representative of the
Défenseur des Droits.
The members share three values: inde-
pendence, neutrality and impartiality.
They are committed to
the principles applicable
to the mediation process:
fairness, transparency,
free access, conf idential-
ity and ef f iciency.
The diversity of the areas of interven-
tion and working methods, as well as
the opportunity to exchange best prac-
tices, is a strength.
It enables us to respond to the issues spe-
cif ic to each mediation, while respecting
the provisions of the Club’s charter. The
Club has been responsible for several
advances in the field of mediation, by
promoting rules and recommendations
for quality mediation. It operates as an
inclusive entity maintaining regular
communication with public authorities
consumer associations European bodies
and mediation structures not affiliated
with the Club
(
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More details
on the CMSP
