TAKING ACTION/MEDIATION ACTIVITY IN 2024 /
ENGIE’s energy supply entities (mar-
ket of fers, Consumer Division – DGP
– and Happ-e for 100% digital mar-
ket of fers) manage several million
customers and contracts. These divi-
sions have been the most impacted,
accounting for 76% of the consumer
mediation cases received by the Om-
budsman in 2024. Next comes ENGIE
Home Services (EHS), whose rate in-
creased signif icantly from 10.6% to
17.2%. The remaining 6.8% is divided
between the entities managing the
Energy Ef f iciency Certif icates, var-
ious services and the Fidelo Conso
of fer
,
(-).,
%%.
Eligible mediation requests from consumers
503/76%: ENGIE Energy supply for
individuals
114/17.2 %: ENGIE Home Services
31/4.7%: ENGIE individuals Energy
savings bonuses
5/0.8%: My Power
6/0.9%: TEKSIAL
2/0.3%: MesDépanneurs.fr
1/0.1%: ENGIE Entreprises &
Collectivités Fidelo Conso Of fer
210317 Contract dispute
170257 Consumption
114172 Energy equipment
101153 Billing payment
3756 EEC of fer
1827 Technical distribution
1015 Other contractrelated
reasons
203 Welcome Advice
Support
76
ENGIE ENERGY SUPPLY
of consumer mediation cases
662
662
Annual history of the number of claims received from individuals
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