The Consumer Ombudsman for the

French Federation of Commerce

and Distribution

Ms Lauren Pizzio

FCD - French Federation of Commerce

and Distribution

The Ombudsman of the Services

and Payment Agency

Mr Francis Lambert

asp-public.fr/engagements/mediation

The AMF (Financial Markets

Authority) Ombudsman

Ms Marielle Cohen-Branche

amf-france.org/fr/le-mediateur

The Ombudsman of the French

Association of Financial Companies

Mr Gilles Vaysset

lemediateur.asf-france.com

The Insurance Ombudsman

Mr Arnaud Chneiweiss

mediationassuranceorg

The Ombudsman for Electronic

Communications

Ms Valérie Alvarez

mediation-telecom.org/

The Water Ombudsman

Mr Bernard Jouglain

mediation-eau.fr/

The Ombudsman of State

Secondary and Higher Education

Ms Catherine Becchetti-Bizot

education.gouv.fr/le-mediateur-

de-l-education-nationale-et-de-l-

enseignement-superieur-41528

The Ombudsman for Agricultural

Higher Education

Ms MariePierre Muller

educagrifrmediateurea

The Business Ombudsman

Mr Pierre Pelouzet

economiegouvfrmediateurdes

entreprises

The FEVAD Ombudsman for

E-Commerce (Federation for

E-Commerce and Distance Selling)

Mr Jacques Cosnefroy

mediateurfevad.fr/

The French Banking

Federation Ombudsman

Mr Pierre Minor

lemediateur.fbf.fr/

The Ombudsman for the

Caisse des Dépôts Group

Ms Marie-Caroline de Lussy

caissedesdepots.fr/mediation

The Ombudsman for the EDF Group

Mr Olivier Fontanié

mediateuredffrmediation

The Ombudsman for

the ENGIE Group

Mr JeanPierre Hervé

mediateurengiecom

The Ombudsman for the La Poste

and La Banque Postale Group

Mr Éric Moitié

mediateur.groupelaposte.com/

The Ombudsman for the Ministries

of Economy and Finance

Mr Pierre Hanotaux

http://www.economie.gouv.fr/mediateur

The Ombudsman for the Mutualité

Sociale Agricole (Agricultural

Social Security Body)

Mr Jean-Marie Marx

msa.fr/lfp/le-mediateur-de-la-msa

The National Energy Ombudsman

Mr Olivier Challan Belval

http://www.energie-mediateur.fr

France Travail’s

National Ombudsman

Mr Jean-Louis Walter

https://www.francetravail.fr/candidat/

vosdroitsetdemarchesreclamations

lemediateurdepoleemploihtml

The National Credit Mediator

Mr Frédéric Visnovsky

httpwwwbanquefrancefrfravotre

serviceentreprisessaisirmediation

credit

The National Ombudsman

of Lawyers

Ms Carole Pascarel

https://mediateur-consommation-

avocat.fr

The National Pensions

Insurance Ombudsman

Ms Nathalie Droulez

https://www.lassuranceretraite.fr/

portail-info/hors-menu/annexe/footer/

appeler-mediateur-caisse-region.html

The Ombudsman for the Notarial

Profession

Ms Valérie Dejoie

mediateur-notariat.notaires.fr/

The Ombudsman for the RATP

Ms Emmanuelle Guyavarch

ratp.fr/mediateur/

The Ombudsman

of the Île-de-France Regional

Council

Mr Laurent Batsch

iledefrancefrsaisirlemediateurdela

regioniledefrance

The Ombudsman for Agricultural

Commercial Relations

Mr Thierry Dahan

agriculture.gouv.fr/le-mediateur-des-

relations-commerciales-agricoles

The Ombudsman for SNCF

Voyageurs

Ms Henriette Chaubon

https://mediation-sncf.my.site.com/

The Tourism and Travel

Ombudsman

Mr Jean-Pierre Mas

mtv.travel/

The Chairman of the

Banking Ombudsmen’s Circle

Mr Eric Moitié, Ombudsman for the

La Poste-La Banque Postale Group

https://cerclemediateursbancaires.fr/

The President of the Association of

Ombudsmen for Local and Regional

Authorities

https://www.amct-mediation.fr/

Representative

of the Defender of Rights

Mr Daniel Agacinski

By free post no postage costs

Défenseur des Droits

Libre réponse 71 120

75342 Paris Cedex 07

See detailed

information on

all of the Clubs

ombudsmen

38 39