News

The Club of Public Service Mediators celebrated its 22nd

anniversary in 2024. Established on 1 April 2002 by 13

founding members, including the Mediation Service of Gaz

de France (now ENGIE), the organisation now comprises 31

mediators, including corporate, institutional, government,

sector-specif ic, federation, local authority and public sec-

tor mediators. They share three key values: independence,

neutrality and impartiality, and are committed to the fun-

damental principles of the mediation process, such as fair-

ness, transparency, free access, conf identiality and ef fec-

tiveness.

The Ombudsman for the ENGIE Group is a member of the

Club of Public Service Mediators (CMSP). As Vice-Chair-

man, he is responsible for its website and relations

with consumer associations. He is also the secretary of this

non-prof it association.

CMSP, 22 years

of quality mediation

The CMSP is the guarantor of

high professional and ethical standards,

and an open forum for exchange and

ref lection, with a diverse range of practices,

as well as an information centre

and training centre.

Today, the Club is the only organisation in France that brings

together mediators working in both institutional mediation

and consumer mediation This diversity between consum

er mediators governed by the French Consumer Code and

institutional mediators is a real asset Its strength lies in its

broadranging f ields of expertise and working methods as

well as the opportunities provided to share best practice

helping each member to develop their knowledge It also

provides a forum for dealing with issues specif ic to each me

diation case in accordance with the provisions of the Clubs

charter and the legal provisions governing them Adopted in

2004 and amended in 2011 this charter sets out the values

and principles mentioned above and constitutes an ethical

reference framework for mediation

The Club has been responsible for several advances in the

f ield of mediation, by promoting rules and recommenda-

tions for quality mediation. The Club operates in transpar-

ency, and maintains regular contact with public authorities,

consumer associations, European bodies and mediation or-

ganisations that are not members of the Club, such as the

Consumer Mediation Assessment and Control Commission

(CECMC).

The Club is represented on France’s National Mediation

Council (CNM), introduced by Law no. 2021-1729 of 22

December 2021 on conf idence in the judicial system, and

established by the Minister of Justice in June 2023.

Finally, the Club plans to continue the process of profession-

alisation by developing new training courses, structured

around targeted modules, in partnership with the French In-

stitute of Public Management and Economic Development

(IGPDE). These training programmes have been designed

for institutional, consumer and corporate mediators.

f igures based on data from annual reports published

in 2024 covering the year 2023

147,300

MEDIATION CASES HANDLED

60,500

BY INSTITUTIONAL MEDIATORS

86800

BY CONSUMER MEDIATORS

20

COMPARED WITH 2022

90

AVERAGE MEDIATION ACCEPTANCE

RATE FOR THE YEAR 2023

INCLUDING

AND

The CMSP in figures*

Find out more about the

Club of Public Services

Mediators

35

NEWS