ELECTRICITY
Non-professional ≤ 36 kVA
Free cancellation at no cost to the supplier
Professional ≤ 36 kVA For variable-price contracts (rather than
“f ixed” contracts) and small businesses (<
50 employees turnover or balance sheet <
€10 M): free cancellation at no cost to the
supplier¹.
For f ixed-price contracts or medium-sized
companies (≥ 50 employees or turnover
or balance sheet ≥ €10 M): no right of
cancellation, except under a cancellation
clause (with or without fees payable to the
supplier).
Non-professional and professional > 36 kVA Free cancellation,
with any fees payable to the supplier
GAS
Non-professional < 30,000 kWh/year
Free cancellation at no cost to the supplier
Non-professional > 30,000 kWh/year
Professional
No right of cancellation, except under a
cancellation clause (with or without fees
payable to the supplier)
As a reminder, the Mediation service has proposed using this
table which lists the cancellation fees by type of customer.
1 The supplier may only invoice the consumer for costs actually incurred by the supplier via the network operator in relation to the cancellation
provided that these costs are explicitly stated in the offer
Recommendations for the Business Customers
Division (DCP) and the BtoB market
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View the summary
of our 2024
recommendations
32