ELECTRICITY

Non-professional ≤ 36 kVA

Free cancellation at no cost to the supplier

Professional ≤ 36 kVA For variable-price contracts (rather than

“f ixed” contracts) and small businesses (<

50 employees turnover or balance sheet <

€10 M): free cancellation at no cost to the

supplier¹.

For f ixed-price contracts or medium-sized

companies (≥ 50 employees or turnover

or balance sheet ≥ €10 M): no right of

cancellation, except under a cancellation

clause (with or without fees payable to the

supplier).

Non-professional and professional > 36 kVA Free cancellation,

with any fees payable to the supplier

GAS

Non-professional < 30,000 kWh/year

Free cancellation at no cost to the supplier

Non-professional > 30,000 kWh/year

Professional

No right of cancellation, except under a

cancellation clause (with or without fees

payable to the supplier)

As a reminder, the Mediation service has proposed using this

table which lists the cancellation fees by type of customer.

1 The supplier may only invoice the consumer for costs actually incurred by the supplier via the network operator in relation to the cancellation

provided that these costs are explicitly stated in the offer

Recommendations for the Business Customers

Division (DCP) and the BtoB market

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View the summary

of our 2024

recommendations

32