The ediation

team for the ENGIE Group

The main priority for each member of the Mediation team is processing

a portfolio of mediation cases. As an independent entity,

each employee also carries out “cross-functional” activities

to ensure the smooth running of the service.

PATRICK JOLY

Ombudsmans Legal Director

To carry out technical and legal investigations of cases the Ombudsmans team

is made up of employees from a range of backgrounds including senior and jun

ior employees workstudy students and student lawyers I provide inhouse legal

support to the Mediation service and manage a team of student lawyers through

out their work placement for the Individual Pedagogical Project PPI Im also the

point of contact for disputes involving the ENGIE Home Services subsidiary Lastly

I prepare the effectiveness evaluation report for the Ombudsman that must be sent

to the Consumer Mediation Assessment and Control Commission CECMC every

two years

SANDRINE HOHL,

Deputy Ombudsman

“I’m responsible for a number of cross-functional tasks, including budget management and

relations with our main service providers, management and training of part of the team,

communications, GDPR compliance, and monitoring and development of our CRM tool,

which we use to manage our mediation cases effectively. Together with the Ombudsman,

I represent the Mediation team on the CMSP, EEMG, and MNE bodies, as well as among

consumer associations, and I work to raise awareness and promote the ethos and tools

of mediation Im proud to be part of this team and to help resolve disputes through our

mediation process

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