Customer survey Knowing the guests so that we can constantly nurture our commercial relationship and tailor offers. The aim is to keep in touch with the guests:

Are sales teams familiar enough with the strategy and their client needs?

How do the clients rate proactiveness, negotiation skills and offers?

How do we handle claim management (team responsiveness)

A complete set of dashboards for hotels and owners A complete set of dashboards is available for hotels and owners to monitor their activity. This set includes the hotel scorecard, the partner scorecard, the quality hub report as well as DataViz, a mobile application dedicated to operations and many others. The Hotel Scorecard is a synthesis for General Manager, Director of Operations, Financial Director and Business Analysts. On a monthly and Year To Date basis, it displays hotel information - Top Line, Web, Finance, Distribution, Le Club AccorHotels, Satisfaction, Sales, Members rate, Metasearch, OnLine Check In/Fast Check out. A dedicated version called Partner scorecard is available for owners. DataViz is a mobile app available on AirWatch that provides DOPs and GMs with daily updates on their hotel(s) for: Topline, Web, Room on the book, Satisfaction, Le Club AccorHotels, Online Check In/Fast Check-out Each DOP or GM gets the data on its perimeter.

Dataviz

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