Increase margins, secure business.

Reservation call centers Our professional call centers handle customer bookings and provide information for hotels and brands, from economy to luxury. We answer guests requests, 365 days a year, in 18 languages. Our overflow service, flexible and adapted to your hotel s needs, is made to boost your revenue by answering to your hotels incoming reservation calls.

By responding to the guests with our customer centric approach, we better understand their need and offer personalized answers to ensure guest satisfaction.

Training Training staff and teams on Revenue Management and Sales methodology to unify learning and knowledge of hotels and central employees:

Unify the sales force across all segments, from global to national and hotel sales

Include Sales and RM performance trainings into global Talent programmes (Courses included in IHMP 2017)

Offer online free tutorials to the Performance in-class session for all RM central and hotel teams.

Maximize hotels revenue2

Business, Customer & Digital

8 million guest s contacts handled yearly

18 languages

10 reservation call centers worldwide

900 agents

Excellent training, congratulations to

the trainer, group very focused on the discussions

and engaged in the learning process, no changes needed.

Michael Hartmann Deputy VP Sales / Director Leisure & Travel Agency Sales,

speaking about ANAIS - AccorHotels Sales Campus Sell AccorHotels Value .

Sessions 22-23/06/2017 - Dusseldorf - CE 89