Priority issues

THEME

PRIORITY ISSUES

Economic

Availability of banking services

Economic

Supporting VSEs and SMEs

Economic

Supporting entrepreneurship

Economic

Supporting structuring programs

Societal

Customer satisfaction

Economic

Regional integration and international cooperation

Societal

Prevention of overindebtedness and support for customers in diff icult situations

Societal

Accessibility of banking products and services

Environment

Reducing our direct environmental footprint

Environment

Supporting the energy transition

Societal

Preventing social and environmental risks in banking and f inancial activities

Social

Improving health, safety and well-being in the workplace

Social

Non-discrimination and promotion of diversity

Social

Training and career management

Ethics

Business integrity

Societal

Responsible purchasing policy

Governance

Transparency and best practices in corporate governance

Societal

Contributing to public interest causes

Societal

Financial literacy

Societal

Stakeholder dialogue

The Group has identif ied 20 priority issues, which are in line with the

United Nations’ Sustainable Development Goals.