Priority issues
THEME
PRIORITY ISSUES
Economic
Availability of banking services
Economic
Supporting VSEs and SMEs
Economic
Supporting entrepreneurship
Economic
Supporting structuring programs
Societal
Customer satisfaction
Economic
Regional integration and international cooperation
Societal
Prevention of overindebtedness and support for customers in diff icult situations
Societal
Accessibility of banking products and services
Environment
Reducing our direct environmental footprint
Environment
Supporting the energy transition
Societal
Preventing social and environmental risks in banking and f inancial activities
Social
Improving health, safety and well-being in the workplace
Social
Non-discrimination and promotion of diversity
Social
Training and career management
Ethics
Business integrity
Societal
Responsible purchasing policy
Governance
Transparency and best practices in corporate governance
Societal
Contributing to public interest causes
Societal
Financial literacy
Societal
Stakeholder dialogue
The Group has identif ied 20 priority issues, which are in line with the
United Nations’ Sustainable Development Goals.
