2014 HIGHLIGHTS

NEW CLIENT CHALLENGES

Delivering a new customer experience: full house

for DCX Capgemini launched the DCX (Digital Cus- tomer Experience) global service line in 2014, partnering with our clients to achieve busi- ness outcomes and transform the enterprise in a sustainable way to turn digital investment into business advantage. Demand has far surpassed our sales targets and we have won many new clients, including City of Oslo, Caixa, Credit Agricole, Hitachi and Total. One of the keys to DCX s success has been helping our clients put their customers experience at the heart of their business transformation. And that s not all. In 2015, DCX will merge with the Mobility global service line to offer companies an even broader approach.

NEW OFFERINGS

Cybersecurity and Insights & Data: closer than ever to customer

challenges 2015 has started strongly with the rollout of two global offers Cybersecurity and Insights & Data providing packaged and industrialized solutions. Our cybersecurity services cover consulting, full-system protection (IT, manufac- turing, connected objects) and 24/7 device monitoring. Insights & Data takes an operational approach to big and fast data. Among the solutions is a plat- form that allows customers to perform real-time analysis on consumer data to make their business processes as responsive as possible.

CUTTING EDGE

The Labs: sharing innovation

Innovation must be useful and shared. This is why we continue to strengthen our world-wide network of innovation laboratories known as Labs. The objective is to present our customers with the latest technologies and solutions, work together on new innovations, and be open to new technology partnerships. Among the new Labs that joined the network in 2014

are the SMAC(1) Lab in Melbourne, Australia, and the Lab innovation

in Suresnes, France.

AWARD

One of the most ethical companies in the world

For the third consecutive year, we were named One of the World s Most Ethical Companies® by the Ethisphere Institute. This award recognizes our continued com- mitment to ethics and corporate social responsibility. Since 2014, all our employ- ees are required, for example, to follow e-learning courses on three major issues: anti-corruption, competition laws and the Group s ethical charter.

(1) Social, Mobility, Analytics-Big Data and Cloud.

24 CAPGEMINI2014 ANNUAL REPORT