CONTENTS • Being the referent of our Customers ........................... p. 1
A GROUP ON THE MOVE • Results and outlook An interview with Jacques Stern ................................. p. 2-3
• A group at the heart of a unique ecosystem ............... p. 4-5 • 2010-2016: a 3-phase strategy .................................... p. 6-7 • 2011: a year of consolidation and growth .................... p. 8-9 • 2012: preparing for the future through innovation ........ p. 10-11 • Placing our “Customers” at the heart of our activity ................................................................. p. 12
• Placing a healthy nutrition at the heart of our corporate social responsibility .......................... p. 13
CLOSE TO ITS CUSTOMERS’NEEDS • Inventive solutions close to the needs ......................... p. 14-15 • Making life easier for employees ................................. p. 16-21 • Optimizing expense management ............................... p. 22-25 • Motivating and rewarding performance ...................... p. 26-29 • Supporting the management of public social programs ................................................. p. 30-33
SHOWING ITS COMMITMENT EVERY DAY • Building Edenred with our employees ......................... p. 34-35 • Offering our shareholders a strategy for strong and sustainable growth .................................... p. 36-37
• Committed to the community to promote responsible life styles .................................................. p. 38-39
Edenred worldwide contacts .......................................... p. 40
This brochure is available on the corporate website www.edenred.com
KEY FIGURES
38 countries
1.3 million affiliated merchants
6,000 employees
36.2 million beneficiaries
580,000 companies and public sector clients
Issue volume of
€15.2 billion WEB
Annual brochure 2011
B