CONTENTS • Being the referent of our Customers ........................... p. 1

A GROUP ON THE MOVE • Results and outlook An interview with Jacques Stern ................................. p. 2-3

• A group at the heart of a unique ecosystem ............... p. 4-5 • 2010-2016: a 3-phase strategy .................................... p. 6-7 • 2011: a year of consolidation and growth .................... p. 8-9 • 2012: preparing for the future through innovation ........ p. 10-11 • Placing our “Customers” at the heart of our activity ................................................................. p. 12

• Placing a healthy nutrition at the heart of our corporate social responsibility .......................... p. 13

CLOSE TO ITS CUSTOMERS’NEEDS • Inventive solutions close to the needs ......................... p. 14-15 • Making life easier for employees ................................. p. 16-21 • Optimizing expense management ............................... p. 22-25 • Motivating and rewarding performance ...................... p. 26-29 • Supporting the management of public social programs ................................................. p. 30-33

SHOWING ITS COMMITMENT EVERY DAY • Building Edenred with our employees ......................... p. 34-35 • Offering our shareholders a strategy for strong and sustainable growth .................................... p. 36-37

• Committed to the community to promote responsible life styles .................................................. p. 38-39

Edenred worldwide contacts .......................................... p. 40

This brochure is available on the corporate website www.edenred.com

KEY FIGURES

38 countries

1.3 million affiliated merchants

6,000 employees

36.2 million beneficiaries

580,000 companies and public sector clients

Issue volume of

€15.2 billion WEB

Annual brochure 2011

BEING THE REFERENT of our Customers

On the back of continued growth in 2011, Edenred is pursuing its strategy and preparing its future. As it nurtures a pioneering culture, the Group is preparing to enter a crucial new phase of its development in order to conquer new territories by systematically rolling out its successes, inventing the solutions of the future, entering new country markets and speeding up its offering to digital technology. Edenred adopts both a management and socially responsible approach turned towards its Customers’ interests, which guides the actions of its 6,000 employees all over the world, looking at the future with confidence.

Edenred, which invented the Ticket Restaurant® meal voucher and is the world leader in prepaid corporate services, designs and delivers solutions that make employees’ lives easier and improve the efficiency of organizations. By ensuring that allocated funds are used specifically as intended, these solutions enable companies to more effectively manage their: • Employee benefits • Expense management process • Incentive and rewards programs

The Group also supports public institutions in managing their social benefits programs.