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Increasing operational performance and commercial agility: this is the ambition of a fast and far-reaching digital transformation.

SUEZ places digital technology at the service of customer relations, the evolution of marketplace- focused business models, the optimisation of operational infrastructure management and the creation of new services. Not to mention staff training! It provides wider access to more personalised training programmes and accelerates the spread of digital habits while giving the Group new skills.

In this context, the Group is accelerating the development of digital solutions: to make them a major competitive advantage in

terms of water network resilience. Developed countries are now facing the need to renew almost all of these networks, while emerging countries are extending or creating the water infrastructure that is vital for their peoples needs. SUEZ is broadening its range of digital solutions with Aquadvanced® Quality Monitoring, which makes it possible to monitor drinking water quality in water distribution networks in real time, and OPTIMIZERTM, software for optimising investments in terms of infrastructure performance. This range of solutions is deployed through over 600 contracts worldwide and marks a new stage in the Group s technological history and offers prospects for solid commercial momentum.

by positioning the Group in the smart city and BtoC markets. Digital solutions, such as connected control centres, lie at the heart of the smart city, as with OnDijon and the new applications aimed at

consumers: On Connect Coach enables consumers to analyse their waster consumption and control spending, while On Connect Génération helps ensure elderly people can be cared for in their homes.

to optimise the waste treatment value chain The Group is continuing its Smart Waste strategy to optimise the waste cycle for local authorities and trialling blockchain technology to control the traceability of waste flows in real time, from collection to treatment: a prototype for tracking waste in Warsaw, Poland, is being developed with the Microsoft Azure cloud computing platform. SUEZ is also investing in the industrial market, targeting players that wish to reinforce their circular economy strategy for example, batiRIM® (Resource Information Modelling), a digital modelling tool, can quantify and map flows of products and materials from buildings that are being renovated or deconstructed to evaluate their potential for reuse or recycling ( p.51).

by reducing the time needed to produce new solutions SUEZ emphasises cooperation to accelerate the development of digital solutions and offer new services for local authorities, industry and consumers with significant financial and operational benefits: the Group has launched the Digital Hub, which brings multi-activity teams and partners together (tech start-ups, incubators etc.) to work in agile mode, reducing production time.





IN 2030

35 billion objects will be connected

Cities will have spent

$41,000 billion to digitalise their infrastructure

85% of the jobs that will occupy people do not exist today

Sources: Idate DigiWorld, Institute for the Future