Involving users in governance and new circular economy solutions
Invited to rank the Group s 17 sustainable development commitments as part of the SUEZ Reputation Survey, customers listed Acting for the health of the environment and the protection of the oceans in first place followed by Offering 100% sustainable solutions . The ranking illustrates the growing importance of environmental concerns in public opinion, changing expectations with regard to water and recycling services: residents behave as both consumers and citizens in terms of services linked to the resource protection issues on which they want to take action. SUEZ strives to favour structures that enable citizens to be actively involved in their services, such as the public service contract for sanitation awarded to the Group by Toulouse Métropole in 2018, which provides for the creation of a company with a supervisory board including representatives of civil society (environmental associations, user groups and the scientific community). As well as being involved in governance, users are also taking part in new circular economy solutions: the RECO® kiosks developed by the Group and its partners allow for voluntary deposits of plastic bottles for high- quality recycling. SUEZ is also involved in launching LOOP, an e-commerce site that will enable consumers to order products for delivery in a bag that will be collected on the doorstep with used packaging for cleaning and reuse.
Towards personalised services
Personalising water services involves using individualised indicators providing information on consumption (including domestic hot water) and the breakdown between different uses relative to other similar homes: the ON Connect™ Coach application supplies this data and evaluates the savings that could be made. In 2018, the Group also launched the ON Connect™ Generation platform, which offers care workers and community social organisations a preventive support service for isolated elderly people to help them stay independent in their own homes by interpreting their daily water consumption data.
At the same time, SUEZ continued its efforts to improve drinking water quality in 2018, including helping the water agency on the Gennevilliers peninsula to implement a collective service to soften the water, saving an average of 150 a year for every household and protecting the environment by reducing detergent consumption.
Developing female leadership to facilitate access to essential services
Access to essential services is still the priority issue in developing countries. Since 1990, the SUEZ Group s activities have connected 17.5 million people to drinking water services and 9.2 million to sanitation. This contribution is supplemented by the action of Fondation SUEZ, which supports 30 projects a year dedicated to access to essential services in the countries with the greatest need: between 2011 and 2018, these projects have improved living conditions for 5.5 million residents, particularly women.
For those who still have to travel to fetch water from a well, access to resources also means access to fulfilment, development and thus emancipation. SUEZ supports Women4Climate, which promotes women s leadership on environmental issues.
Residents expectations change quickly and are manifold: from access to water to personalised services, the attitudes of residential customers can be those of demanding consumers or civic-minded citizens keen to protect resources.
PERFORMANCE REDISTRIBUTION INSIGHT LOCAL AUTHORITIES INDUSTRY EMPLOYEES REGIONS ENVIRONMENTAL CONSUMERS INVESTORS AGENCIES59