84
COMMITMENTS OBJECTIVES INDICATORS BASE YEAR* 2018 RESULTS 2021 TARGETS
12 Sustain trust by reinforcing the means for inclusive governance
For all strategic projects and contracts, analyse local issues and map stakeholders in order to define the most appropriate means of dialogue
Number of mappings in operational committee files and number of associated dialogue plans
- **
Annual monitoring of the Group s sustainable development and CSR strategy and performance by a panel of stakeholders moderated by a third-party guarantor
Annual publication of the minutes of discussions on the consultation, written by a third-party guarantor
1 1 One
per year
Annual monitoring of SUEZ s reputation and customer satisfaction ratings
Annual publication of the results of SUEZ s reputation ratings - published page 80
Rate of Water and Waste customer satisfaction Water: 87.4% Water: 85,5%
Waste: 82%
PILIER 4 - Contribute to the common good
13 Act for the health of the environment and the protection of the oceans
Constantly maintain air emissions under the levels required by local regulations
NOx and SOx ratios, Hg per incinerated tonne
NOx: 40% below the EU threshold SOx: 60% below
the EU threshold Mercury: 93% below
the EU threshold
NOx: 660 mg/tonne SOx: 51 mg/tonne
Mercury: 0.0656 mg/ tonne
Speed up the roll-out of integrated and collaborative approaches designed to significantly reduce the disposal of plastic at sea
Number of integrated approaches adopted (Water and Waste) - Alliance to End
Plastic Waste 1 contract in Marseille
20
Offer our customers solutions to treat microplastics in wastewater before it is discharged into the sea
Total capacity (PE) of water treatment plants equipped with a system to treat microplastics
- Pilot phase 1 M EH
14 Promote biodiversity and ecosystem services
Implement a biodiversity strategy in all Group BUs Total capacity (PE) of water treatment plants equipped with a system to treat microplastics
47% 42%
Roll out biodiversity action plans at 50% of priority sites managed by the Group
Proportion of Group turnover covered by a biodiversity strategy 11.2% 34.1% 50%
15 Advance access to essential services
Allocate 4 million a year to Fondation SUEZ and support 30 projects a year dedicated to improving access to essential services in countries with the greatest need
Sum allocated to Fondation SUEZ every year 4 M 4 millions 30 projects
4 M
Develop sustainable access to essential services under the terms of our contracts in developing countries
Number of people with access to essential services in developing countries
22.4 M 26.7 M
Share our knowledge in order to boost access to services by supporting training and providing expertise
Number of water and sanitation professionals and managers in developing countries trained by the Group since 2009
149 people trained 239 people trained
16 Contribute to local development and territorial attractiveness
Maintain the proportion of purchases from SMEs Proportion of purchases from SMEs 32.8% 32% =
Where appropriate, use suppliers in the social and responsible economy supporting diversity, disability and professional inclusion
Proportion of purchases from suppliers in the social and responsible economy supporting diversity, disability and professional inclusion
- **
Develop partnerships with socially and environmentally responsible entrepreneurs
Annual number of partnerships signed with socially responsible and environmental entrepreneurs
** **
* Base: the reference year for the Roadmap is 2016 for all indicators except those relating to priority 2, Be a leader in the circular and low-carbon economy , which corresponds to climate commitments made in 2015. ** Not yet available *** Reference year updated to take the changed scope of consolidation into account (acquisitions/divestments) GR
I D IS
CL OS
UR ES
1 02
-4 8
/ 2 03
-2
