80
In 2018, SUEZ tested the importance of its various commitments to its public and private-sector customers and prospective customers, employees and citizens, surveying nearly 2,000 people. The study, conducted in six key markets (France, the UK, Spain, the USA, Australia and China), is part of commitment 12 in the SUEZ 2017-2021 Roadmap: sustain trust by reinforcing dialogue with stakeholders.
It shows that responsible citizenship and governance are essential markers of SUEZ s reputation, which is globally viewed more highly than the average for companies in the sector according to the Reputation Institute criteria. The commitments considered to be priorities in the 2017-2021 Roadmap relate to employee health and safety, the circular economy, the development of 100% sustainable solutions, protecting the health of the environment and oceans and adapting to the impact of climate change on water.
PRIORITY 1 Be a collaborative,
open and responsible company
PRIORITY 4 Contribute to the
common good
PRIORITY 3 Support the
environmental transition of our customers with
concrete solutions
PRIORITY 2 Be a leader
in the circular and low-carbon economy
9
Put forward 100% sustainable solutions
10
Innovate to develop decentralised solutions for the Earth s regions
11
Accelerate the digital revolution in Water & Waste solutions for agriculture, industry, cities and citizens
12
Sustain trust by reinforcing dialogue between stakeholders
5
Adhere to the 2 °C target by mitigating the causes of climate change
6
Adapt to the consequences of climate change for water
7
Promote material recycling, recovery and reuse
8
Develop climate-responsible models
13
Act for the health of the environment and the protection of the oceans
14
Promote biodiversity and ecosystem services
15
Develop access to essential services
16
Contribute to local development and territorial attractiveness
1
Promote diversity and well-being in the workplace
Act to ensure health and safety in the workplace
3
Foster collaborative work modes and partnerships
4
Manage issues relating to globalisation
2018 REPUTATION AND MATERIALITY SURVEY
Civil society Employees Customers Grand Public Commitment mentioned in one top 3 by at least one stakeholder
LE AD
ER SH
IP
PER FOR
MANC E PRODUCTS/SERVICES
INNOVATION
CITIZENSHIP GOVERNANCE
WO RK
PL AC
E
LE AD
ER SH
IP
PER FOR
MANC E PRODUCTS/SERVICES
INNOVATION
CITIZENSHIP GOVERNANCE
WO RK
PL AC
E
76.7 73.1
73.2
69.5 67.6
68.6
74.5
70.0 67.3
64.6
58.0 56.9
56.2
67.5
Strong Medium Weak
The presentation is confidential and contains proprietary information and intellectual property of Reputation Institute, which may not be reproduced or disclosed without the express written permission of Reputation Institute. RepTrak® is a registered trademark of Reputation Institute. © 2018 Reputation Institute, all rights reserved.
However, Suez outperforms the industry average among the French general public both in terms of the emotional bond and the ration l dim nsions of reputation.
Energy & Utilities companies France 2018
Suez Deep Dive General Public France 2018
Significant difference > 0.5POOR WEAK AVERAGE EXCELLENTSTRONG
14
Source: Annual RepTrak® France 2018
CSR scores are also higher than the industry average even if they could be improved.
The presentation is confidential and contains proprietary information and intellectual property of Reputation Institute, which may not be reproduced or dis losed without the express written permission of Reputation Institute. RepTrak® is a registered trademark of Reputation Institute. © 2018 Reputation Institute, all rights reserved.
However, Suez outperforms the industry average among the French general public both in e ms of e emot o al bo and the rational dimensions of reputation.
Energy & Util ties companies France 2018
Suez D ep Dive General Public France 2018
Significant difference > 0.5POOR WEAK AVERAGE EXCELLENTSTRONG
14
Source: Annual RepTrak® France 2018
CSR scores are also higher than the industry average even if they could be improved. SUEZ (1) COMPANIES IN THE ENERGY
AND ENVIRONMENT SECTOR(2)
SUEZ SUSTAINABLE DEVELOPMENT PRIORITY COMMITMENTS FOR STAKEHOLDERS
(1) SUEZ reput i n barome er, survey of the general public i France (Sept.-Oct. 2018) (2) RepTrak survey assessing the reputation of 380 companies (CAC40 and SBF120) among the general public in France (Jan.-Feb. 2018)
Top 1 by stakeholder categories
2
