53SUEZ
INDICATORS
FROM HIGH-QUALITY PUBLIC SERVICE TO PERSONALISED SERVICES When it comes to consumers and residents, the quality of the service provided is the SUEZ Group's primary responsibility. In France, trust in tap water stands at 80% but excess limescale remains one of the primary reasons for dissatisfaction, behind flavour. The collective decarbonation that SUEZ has begun to deploy in Île-de-France will provide softer water from the tap, and illustrates the constant efforts of SUEZ teams to provide a water service that meets public needs. Consumers also want more information: "Marseille Info Plages" is the first French app dedicated exclusively to bathing water quality. Users can access information in real time such as water quality, temperature, weather conditions and whether swimming is authorised. When it comes to waste collection, residents expect
services to be more and more personalised. The collection contract secured by SUEZ in eastern Toulouse in 2017 incorporates an administration platform that will enable household waste collections to be managed on request in real time while offering pricing incentives. In Germany and Benelux, SUEZ is developing QR code apps enabling customers to request bin collections on line and announce periods when they will be absent.
IDENTIFYING USAGE HABITS BETTER SO THE RESOURCEFUL CITY BENEFITS EVERYONE Smart technology and the arrival of the resourceful city are also a great opportunity to rethink how the city works, based on its residents' habits and needs. To understand them better, SUEZ is organising design
thinking sessions and hackathons in France and Morocco. One result amongst many is that women, who take children to school and elderly relatives to hospital more than men, have specific needs in terms of both mobility and safety. This knowledge of behaviour patterns is essential to design the new digital services that will be made possible by the urban data platforms to which SUEZ contributes. For example, Saint-Etienne city council, Saint-Etienne Métropole and SUEZ launched the Digital Saint-Etienne project in 2017. This is a digital platform for public data, an open community project that will enable many apps to be developed and operated alongside new uses for urban services.
Eurobaromètre survey (27,881 interviews
between 23 September and 2 October 2017)
amongst Europeans in 2017:
65% Sort most of their
waste for recycling
43% Buy local products
35% Reduce their energy
consumption
34% Avoid single-use plastic products
27% Reduce their water
consumption
Access to essential services and the quality of the services delivered are the SUEZ Group's primary responsibility to consumers and residents. Beyond this, consumers expect more personalised services and want to play an active role in the circular economy.
OF CONSUMERS AND RESIDENTS
FOR THE BENEFIT
A PERFORMANCE THAT CONTRIBUTES IN THE PUBLIC INTEREST
