862017 INTEGRATED REPORT

SECTION Verification by

the Statutory Auditors GRI-G4 Absolute value Relative value

Limited assurance

Reasonable assurance 2012 2013 2014 2015 2016 2017 2012 2013 2014 2015 2016 2017

Senior technicians and supervisors xx G4-10 16,162 16,476 17,112 17,721 18,545 21,732 20.3% 20.8% 21.1% 21.5% 22.1% 24.5% Men xx G4-10 11,010 11,437 11,954 14,418 Women xx G4-10 6,102 6,284 6,591 7,314 Workers, office staff and technicians xx G4-10 52,126 51,302 51,801 52,229 52,458 52,976 65.5% 64.8% 64% 63.3% 62.5% 59.8% Men xx G4-10 44,920 45,220 45,402 45,388 Women xx G4-10 6,881 7,009 7,056 7,588

Total xx G4-10 79,549 79,219 80,990 82,536 83,921 88,576 100% 100% 100% 100% WORKFORCE BREAKDOWN BY TYPE OF CONTRACT AND BY GENDER G4-10 Permanent contracts x G4-10 73,809 75,364 75,933 76,738 81,612 93% 93.2% 93.1% 92% 91.4% 92.1% Men x G4-10 60,536 60,801 61,259 64,698 Women x G4-10 14,828 15,094 15,479 16,914 Other contracts x G4-10 5,410 5,626 6,603 7,183 6,964 7% 6.8% 6.9% 8% 8.6% 7.9% Men x G4-10 4,135 4,000 5,386 5,174 Women x G4-10 1,491 1,288 1,797 1,790

Total x G4-10 79,219 80,990 82,536 83,921 88,576 100% 100% 100% 100% 100% 100% DISABLED EMPLOYEES AS A PERCENTAGE OF THE WORKFORCE G4-LA12 Percentage of disabled employees compared with the total headcount at year-end G4-LA12 1.8% 1.8% 1.8% 1.8% 1.8% 1.6%

EMPLOYMENT G4-LA1 Turnover1 x G4-LA1 6.4% 6.4% 6.5% 5.6% 6.3% 7.3% Voluntary turnover2 xx G4-LA1 3.3% 3% 3.1% 3% 3.3% 4.2%

Hiring rate3 x G4-LA1 18.6% 18.2% 19% 20.5% 19% 19.3%

Percentage of employees hired on permanent contracts4 x G4-LA1 45.3% 42.8% 44.7% 42.3% 37.5% 40.4%

HIRING G4-LA1 Number of people hired externally on permanent contracts x G4-LA1 6,743 6,203 6,890 7,112 6,024 6,526 Number of people hired externally on fixed-term contracts x G4-LA1 8,137 8,287 8,535 9,718 10,041 9,641

Total x G4-LA1 14,880 14,490 15,425 16,830 16,065 16,167 WORKING CONDITIONS G4-LA6 Absenteeism rate (days of absence/employee)5 x G4-LA6 11.6 11.8 11.5 11.4 11.8 11.6 Rate of overtime6 x G4-LA6 4.3% 4.8% 4.1% 4.1% 3.9% 4.2%