682017 INTEGRATED REPORT

SUEZ involves stakeholders in monitoring its global performance, concentrating on the most pressing challenges and dilemmas facing the Group. In March 2017, the annual panel brought together about twenty external research players, international organisations, civil society institutions, investors, shareholders and private-sector bodies to identify the risks and opportunities involved in implementing the new roadmap, published in May, following a consultation launched in 2015.

SUEZ adopts the collaboration mechanisms best suited to stakeholders' needs and constraints. After four events, the SUEZ Collaborative Tour has resulted in 15 collaborative environmental and social projects involving the Group and entrepreneurs. The tour is designed to optimise entrepreneurs' time by ensuring their solutions correspond to the Group's needs for innovation in the areas where it operates.

SUEZ also helps to set up multi-player platforms to develop resource management solutions together. In 2017, the Future of Waste programme, launched by SUEZ and Make Sense in 2014, concentrated on construction waste. As a member of the OECD Water Governance Initiative steering committee, SUEZ took part

in 2017 in developing indicators and analysing the implementation of the guiding principles adopted by the OECD in 2015.

SUEZ cultivates a culture of collaboration amongst its employees, and this is one of the criteria for evaluating their performance. The Group equips and trains its managers for structured dialogue with stakeholders. This includes developing special software and an e-learning module. To evaluate the results of its dialogue initiatives, SUEZ sets up mechanisms to measure its reputation in its various markets.

BUSINESS STRATEGY

PRODUCTS & SERVICES

CONTRACTS & PROJECTS

Protecting resources for the benefit of everyone requires coordinated efforts from a variety of players. SUEZ has made dialogue with stakeholders a strategic compass for over ten years, guiding both the direction of the Group and the preparation and implementation of its projects.

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Identifying emerging issues Considering the interests of stakeholders

Working together to build innovative, tailored solutions

Going beyond regulatory requirements to improve acceptability Upstream and during the construction and operation phase Downstream, in a process of continuous improvement

Ethics Charter and Vigilance Plan (2009 and 2017)

Sustainable Development Roadmap (2012 and 2017)

Integrated Report (2015, 2016 and 2017)

Contract for Healthy Water (2011) Solutions for Resourceful Cities (2015) Solutions to combat food waste (2016)

Public and community meetings Governance and foresight committees Pricing studies Sentinel networks (water flavour, odours etc.)

Organising dialogue at SUEZ

A COMPANY IN DIALOGUE WITH SOCIETY