LVMH
2 0 1 9 S o c i a l R e s p o n s i b i l i t y R e p o r t
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and discuss the Group s strategic direction, economic and
financial considerations, employment trends and outlook. - The European Works Council is made up of 28 members
from the 22 European countries in which the Group oper- ates. It holds a plenary meeting once a year to discuss
cross-national matters at European level.
EMPLOYEE FEEDBACK AND WHISTLEBLOWING SYSTEMS
The Maisons endeavor to encourage employee feedback and
dialogue with management. To this end, they may conduct
satisfaction surveys or put in place more direct methods to
gather feedback.
In addition to the standard channels of communication and
whistleblowing systems that already exist in the Maisons,
which have now appointed anti-bullying champions, LVMH
has set up a centralized whistleblowing system, available in
around 10 languages. This system records and processes
reports by any employee regarding a violation (or serious
risk of violation) of a law, regulation, provision of the LVMH
Code of Conduct or any other Group principles, guidelines
or policies.
EXAMPLES OF EMPLOYEE FEEDBACK SYSTEMS
Employee satisfaction surveys (for example, the Sephora Voice Survey)
Annual opinion and engagement surveys (for example the Chaumet Eng@ged Opinion Survey): leadership, culture, values, quality of life at work, career development, remuneration and fringe benefits, etc.
Respect and Kindness Charter, which helps to enhance dialogue between managerial teams
Fulfillment at Work
Barometer to analyze employee perceptions and expectations (for example, the Bloom at work at Guerlain, Emotion survey at Loewe)
Act Together to better resolve any problems that arise
Analysis of leavers and the causes of turnover
HR mornings and Intranet forum to escalate concerns and priorities
Feedback and psychological support service in partnership with a third-party contractor Independent, third-party trust champions
Information and feedback platforms
Workplace dialogue and information procedures
Aware, Guerlain s own whistleblowing alert system
Complementary whistleblowing systems that pre-date the Group system implemented through the LVMH Code of Conduct
Anti-bullying champions appointed in France and certain Maisons around the world
Surveys to manage working conditions: regulatory stress check and health programs in Japan, mandatory psychosocial surveys in Spain, annual workstation suitability assessments, etc.
Consultations and surveys following reshuffles or restructuring at work facilities or lines
26.5 m i.e. 1.6% of total payroll allocated to social and cultural activities for employees through the Social and Economic Committees, up 7.2% year on year.
