LVMH

2 0 1 9 S o c i a l R e s p o n s i b i l i t y R e p o r t

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Social relations and dialogue with employee representative bodies: European Works Council, Group Works Council and other Works Councils Occupational Health and Safety Committee Specific employee networks (such as EllesVMH)

Relations maintained by Maisons as part of local, national and international regulations of all kinds Relations with regulatory bodies (such as the French financial markets authority) Various declarations made to administrative bodies (workplace accident and sickness reports, tax returns, etc.)

Annual General Meeting and the Shareholder Club In liaison with the Financial Communication Department: Participation in road shows (financial and

non-financial analysts) Response to Environment, Social and

Governance (ESG) questionnaires prepared by rating agencies

Customer relations monitoring Relations with suppliers, sub-contractors and commercial partners Statutory Auditors and independent auditors Certification bodies Membership of academic and professional networks Membership of professional and market federations (employers associations, trade bodies, etc.)

Non-governmental organizations (NGOs), foundations, charities Consumers associations Media

Company agreements on specific issues Employee satisfaction surveys and engagement barometers

Signature of commitment charters (diversity, apprenticeships, employment of people with disabilities, etc.) Development of best practice Participation in projects bringing together various regional stakeholders

Occasional questions from investors, asset managers and rating agencies (in liaison with the Financial Communication Department) Participation in conferences, working groups and public debates

Handling of customer complaints Supplier and sub-contractor questionnaires and audits

Ad hoc or issue-based campaigns run by NGOs and consumers associations Relations with local residents associations according to planned openings of facilities

Regular dialogue Occasional dialogue

INTERNAL STAKEHOLDERS

STATES, MULTILATERAL INSTITUTIONS, ADMINISTRATIVE BODIES, LOCAL AUTHORITIES AND REGULATORY BODIES

INVESTORS, SHAREHOLDERS AND NON-FINANCIAL RATING AGENCIES

CONTRACTUAL THIRD-PARTY STAKEHOLDERS

NON-CONTRACTUAL THIRD-PARTY STAKEHOLDERS