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The exceptional mobilisation of our employees allowed us to ensure the continuity of the logistics chain. Throughout the crisis, Group employees have demonstrated an exemplary commitment to continuing to supply the world with essential products, especially foodstuffs, medical equipment and pharmaceutical products. Despite the lockdown, through effective online solutions, office staff ensured continuity of service while working from home.

The CMA CGM GROUP launched the BUSINESS CONTINUITY PACK, a new global range of adapted solutions for our customers to adjust the pace of shipments, support business activity and protect cargo as well

as manage shipments online with My CMA CGM. One of the new services is DELAY IN TRANSIT, which allows customers to temporarily store containers in a dedicated hub until they are ready to be received at the final point of destination indicated on the B/L. With this new solution, customers can control and reduce costs related to warehousing and storage.

WE SHOWED AGILITY TO ENSURE SERVICE CONTINUITY

The cleaning process has been enhanced during the calls at port with a disinfection plan every four hours, at the end of each shift, and in areas with the highest traffic. The monthly internet allowance has been doubled at sea to enable seafarers to contact close friends and family more frequently. An exceptional bonus was also guaranteed to seafarers who had to stay at sea on unusually long rotations. And the Group has created a solidarity fund to support Covid-19 victims among Group employees.

Throughout 2020, the Group s Chairman and CEO spoke regularly with employees through videos, expressing his support, informing them of the economic situation and outlining the conditions for recovery. These messages were highly appreciated and helped teams to stay united and to rapidly adapt to the exceptional circumstances.