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10

INNOVATION ON BEHALF OF OUR CUSTOMERS

A NEW PACKAGE OF INNOVATIVE SERVICES WITH CMA CGM+ This package comprises 22 different value-added products and services to protect customers merchandise and facilitate administrative procedures.

We have broken down the offer into three product categories: CARE is aimed at protecting our cus- tomers business, BOOST is aimed at expanding our cus- tomers business, ACT is aimed at reducing our cus- tomers environmental impact when using our maritime services. Thanks to this new framework, we managed to offer services to our customers in very difficult market conditions.

CMA CGM VENTURES: SUPPORT FOR START-UPS

Rodolphe Saadé, CMA CGM s Chairman and CEO, initiated a strategy to support innovation by creating a special invest- ment vehicle: CMA CGM Ventures.

In 2019, the Group increased its investments in innovative companies by nearly 50%

Sustainable added value products & Services

CMA CGM innovates and defines tomorrow s merchandise transport solutions for more than 70,000 customers worldwide.

OUR AMBITIONS AND GOALS Pay close attention to and foresee customers needs in order to build a partnership of trust, provide guarantees through certification and help them adopt more sustainable practices, including through eco-innovations, technological innovations and digital transformation.

Intermodal At least 70% inland transport by Rail or Barge by 2025

Innovation 40% foreign companies receiving Group funding by 2025

2020 2019 TARGETS

Support to start-ups Number of companies receiving financial backing from the Group

176 125

Share of non-French companies who received financial backing from the Group

29% 31%

40% by 2025

ACTING FOR RESPONSIBLE TRADE

C M A C G M S U S T A I N A B L E D E V E L O P M E N T

CMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENCMA-CGM DPEF 2020 ENKey FiguresKey FiguresOur brands & activitiesOur brands & activitiesOur business modelOur business modelOur business modelOur business modelA new ambitionA new ambitionA new ambitionA new ambitionOur journey toward carbon neutralityOur journey toward carbon neutralityThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsThree pillars to address the united global compact SDGsMaterial issues and non-financiel risksMaterial issues and non-financiel risksSustainability governanceSustainability governanceSustainability governanceSustainability governanceA rewarded strategyA rewarded strategyA rewarded strategyA rewarded strategy2020, a year like no other2020, a year like no otherCOVID-19: How we protected, adapted, contributedCOVID-19: How we protected, adapted, contributedCOVID-19: How we protected, adapted, contributedCOVID-19: How we protected, adapted, contributedCOVID-19: How we protected, adapted, contributedCOVID-19: How we protected, adapted, contributedOur employeesOur employeesOur employeesOur employeesOur employeesOur employeesOptimal protectionOptimal protectionOptimal protectionOptimal protectionCaring for local communitiesCaring for local communitiesCaring for local communitiesOur partnerships and collaborationsOur partnerships and collaborationsOur partnerships and collaborationsClimate changeClimate changeClimate changeClimate changeClimate changeClimate changeClimate changeClimate changeAir qualityAir qualityBiodiversityBiodiversityBiodiversityOur partnerships and collaborationsOur partnerships and collaborationsOur partnerships and collaborationsEthics & complianceEthics & complianceEthics & complianceEthics & complianceStakeholders dialogue & Sustainable performanceStakeholders dialogue & Sustainable performanceSustainable procurementSustainable procurementSustainable added value products & ServicesSustainable added value products & ServicesOur partnerships and collaborationsOur partnerships and collaborationsOur partnerships and collaborationsOur partnerships and collaborationsKey performance indicatorsKey performance indicatorsKey performance indicatorsKey performance indicatorsKey performance indicatorsKey performance indicatorsMethodologyMethodologyMethodologyMethodologyMethodologyMethodologyMethodologyMethodologyMethodologyMethodologyThird party’s reportThird party’s reportThird party’s reportThird party’s reportThird party’s reportThird party’s reportGlossaryGlossaryGlossary
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