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2020 ETHICS HOTLINE: SECURE FRAMEWORK PROTECTING WHISTLEBLOWERS The Ethics Hotline launched by CMA CGM in 2018 can be accessed by all Group employees and third parties (suppliers, subcontractors, etc.). It operates 24/7 and can take calls in several different languages.

The Ethics Hotline protects whistleblowers anonymity. In 2020, 584 alerts were processed and closed: 96% by CMA CGM 86% by CEVA Logistics.

For CMA CGM, more than 50% of closed alerts related to HR or health and safety issues. In line with CMA CGM s Non-Retaliation Policy, CMA CGM Group undertakes to protect anyone who reported in good faith a potential breach of the law or internal policies from any form of reprisal. The persons who would like to raise such issues in good faith, whether through management channels, the CMA CGM Ethics Hotline or other means, would not suffer adverse professional or other consequences.

Following several cases of suspicion that undeclared rosewood may be in containers loaded in Gambia, the Group has decided to halt its timber exports from the country until further notice. Rosewood is a protected species, and trade in it is regulated by CITES.

This highly sought-after wood is felled illegally in the region and then exported under various guises. This activity highly contributes to deforestation in West Africa.

PREVENTING THE ILLICIT TRAFFICKING OF PROTECTED SPECIES

CMA  CGM Group has tightened up its procedures for shipping protected species, regulated by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES).

Whenever any animal or plant goods are carried, shippers must expressly state whether a species is covered by the CITES convention and, where appropriate, provide the requisite export permit.

A new dedicated training course has been created for our sales agents around the world, in coordination with the CMA CGM Academy, CITES and UNODC, to familiarize them with endangered species and learn

about our new internal procedures. In parallel, CMA CGM Group has drawn up a list of prohibited exporters suspected of involvement in illicit trafficking. In order to prevent them from immediately turning to other carriers, the Group has recently joined the United for Wildlife task force, the best forum for cooperation to promote data sharing and the exchange of best practices in this field

Suspension of all timber exports from Gambia

Share of alerts processed & closed per category within the Group s whistleblowing system CMA CGM scope Improper or unethical business

Whistleblowing system Share of alerts processed and closed within the Group s whistleblowing system CMA CGM 96%

CEVA Logistics 86%

Improper or unethical business conduct 7%

Legal or regulatory violations 13%

Fraud/Theft/Financial misconduct 27%

HR Issues 40%

Health and Safety Risks 13%