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Our quality promise

A sense of partnership

with trade unions

To support our rapid growth and build a sustainable future, we

took concrete actions to maintain the human and f inancial per-

formance of our projects.

With increased collaboration between the Quality team’s 71 mem-

bers, our project teams and those from our Innovation group, we

optimized our quality management processes to reduce project

risks, from pre-construction right through to delivery. Quality

requirements are now featured on a visual dashboard. This struc-

tured work tool allows us to identify quality requirements and the

priorities of each project and to streamline planning, monitoring,

training and control.

To foster a culture of quality assurance within the organization,

we also reviewed the content and adapted the training process

to support the integration of the main functions related to pro-

ject execution and put in place measures to quantify the costs

of delivering non-quality.

This new sharing of responsibilities means that all our teams

speak the same language and can more effectively manage

the quality of our projects. Collaboration helps foster a culture

of quality assurance so that we can deliver higher-performing

projects, more eff iciently.

This quality assurance culture enhances our quality management

system which is ISO 9001:2015 certif ied, mature and constantly

evolving. Our system is applied to every one of our projects, from

coast to coast. In 2022, our teams conducted 95 quality audits.

Most of our employees who practise a construction trade

(excluding those in supervisory positions) are unionized. We

approach our union relationships as collaborations, and we’re

proud to offer all workers respectful, advantageous and fair

working conditions.

Our perspective

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Health and safety

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Culture of innovation | Climate change

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Circular economy

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Community relations

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Indigenous relations

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Diversity, equity and inclusion

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Governance