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1 . Clarify Who Should Be Involved

This step involves creating a Participation Assignment Matrix , which maps

project goals against identified stakeholders . By listing objectives vertically

and stakeholders horizontally , teams can visualize who is responsible for each

task . For example , in a coffee machine operation scenario , stakeholders

such as logistics personnel , users , service personnel , and disposal personnel

are identified for various tasks like delivering , unpacking , assembling , and

disposing . This matrix helps ensure all necessary participants are

acknowledged and assigned to relevant tasks , facilitating a clearer

understanding of project dynamics .

2 . Clarify Responsibilities and Roles

In the second step , a Responsibility Assignment Matrix ( RACI chart ) is utilized

to define responsibilities for each task among stakeholders . Each task is listed

alongside the roles of those involved , categorized as Responsible ( R ) ,

Accountable ( A ) , Consulted ( C ) , or Informed ( I ) . For instance , service

personnel may be responsible for delivering the coffee machine , while

logistics personnel ensure it is delivered correctly . This clarity delineates

expectations , minimizes confusion , and ensures everyone understands their

specific roles within the project .

3 . Clarify Who Needs What , When , and to What Detail

The final step employs an Influence - Interest Matrix to assess the needs of

stakeholders based on their level of influence and interest in the project .

Stakeholders are categorized into different quadrants , indicating how they

should be managed This matrix helps prioritize stakeholder engagement

strategies ensuring that communication is targeted and tailored to each

group s needs Regular updates to this map throughout the project are

essential for maintaining effective relationships and addressing stakeholder

concerns

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